We are seeking a detail-oriented and customer-focused Insurance Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, helping them navigate their insurance needs and providing them with the highest level of service. You will handle inquiries, resolve issues, and offer guidance on various insurance products and services. The ideal candidate should be proactive, organized, and have excellent communication skills, as well as a deep understanding of insurance policies and procedures..

Salary Range: $45,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Matching 401k Plan

Retirement Plan

• Positive Attitude & Customer-Centric Mindset: We value individuals who are passionate about helping others, are solutions-focused, and enjoy engaging with people.
• Experience in Customer Service: While prior experience in insurance is a plus, we are also open to candidates with a strong background in customer service, retail, or hospitality who are eager to learn about insurance.
• Strong Communication Skills: Whether you’re answering questions or explaining complex policy details, excellent verbal and written communication is key to providing great customer service.
• Problem-Solving & Critical Thinking: You'll have the chance to use your creative thinking to resolve customer issues quickly and effectively, so being comfortable with problem-solving is a must.
• Tech-Savvy & Adaptable: Comfortable using CRM software, Microsoft Office, and other tech tools. We’ll train you on the systems we use, so being open to new technology will be a great asset.
• Ability to Work Independently & in a Team: We value both self-starters and team players. You'll need to balance working independently with collaborating to achieve team goals.
• Work-Life Balance: We offer a Monday – Friday work schedule providing a balance between your career and personal life.
• Willingness to Learn & Grow: No insurance experience? No problem! We’re committed to training and professional development, and we offer support to help you obtain your insurance licenses.
• High School Diploma or Equivalent: A solid education foundation is required, and higher education or certifications are a plus.

• Provide Friendly & Efficient Service: Be the go-to person for customers, answering inquiries and offering solutions based on individual client needs, assisting with policy renewals and updates, and solving problems in a friendly, efficient, and professional manner. Your goal is to make the customer's experience as easy and enjoyable as possible.
• Support & Educate Customers: Help clients understand their insurance policies, coverage options, and how to make the most of their benefits. Provide clear explanations and guidance, empowering customers to make informed decisions.
• Handle Claims & Adjustments: Assist customers through the claims process, ensuring quick resolution of issues and forwarding information to appropriate departments, ensuring the best service possible.
• Collaborate in a Team-Oriented Environment: Work closely with your team and other departments (underwriting, claims, etc.) to ensure customer satisfaction and resolve issues quickly.
• Build Relationships & Retain Clients: Develop strong relationships with customers, offering personalized services to foster loyalty and increase client retention.
• Opportunity for Professional Growth: Assist in developing skills and gaining experience in the insurance industry, with the potential for career advancement in the company.

The Mike Arcentales Allstate Insurance Agency is located in Bonita Springs. We are an award winning agency and are committed to helping our current and prospective clients with their insurance needs.  We have a professional drama-free environment and are committed to the success our of team.  We have been in the insurance business for over 31 years. Auto Insurance, Home Insurance, Life Insurance and Financial Planning are just a few of the products and services we offer.