Our Award-Winning Agency is hiring

Do you want to join an agency that's dedicated to your growth?

Join Allstate Insurance: Yukimura & Associates as an Insurance Customer Service Representative in Lihue, Kauai. We are looking for a friendly and dedicated individual who is excited to provide exceptional service to our valued clients. As an integral member of our team, you will be the first point of contact for our customers, offering them the personalized attention and care they deserve. This role is crucial to maintaining our commitment to superior customer service, ensuring that every client's needs are met with efficiency and a positive attitude. In this position, you’ll have the opportunity to flourish in a supportive environment that values both personal and professional growth. If you are keen to make a difference in the lives of others while being part of a vibrant, customer-focused team, we invite you to apply and become a key player in our agency.

Salary Range: $40,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Office coffee and snacks

Birthday lunches

Tuition Reimbursement

• A valid property and casualty license is preferred. Licensing assistance available.
• Must reside in the state of Hawaii

Qualifications: Previous experience in a customer service role, preferably within the insurance sector, is highly desirable.

Communication Skills: Must demonstrate excellent verbal and written communication skills, with an emphasis on active listening and empathy.

Problem-Solving: Strong problem-solving skills to efficiently address and resolve customer inquiries and complaints.

Organization: Ability to manage multiple tasks and customer requests efficiently in a fast-paced environment.

Detail Orientation: Keen attention to detail, particularly in document handling and data entry tasks.

Team Collaboration: Ability to work collaboratively within a team while contributing to a positive team culture.

Technical Skills: Proficiency in using CRM software and other office-related applications.

Policyholder Assistance: Provide exceptional support to clients by addressing their inquiries and resolving any issues related to their insurance policies.

Claims Processing: Assist clients in the claims process, ensuring accurate and timely submission and follow-up for quick resolutions.

Customer Records Maintenance: Maintain and update customer records, ensuring all information is accurate and current.

Policy Information: Explain policy features and options to clients, helping them understand their coverage and making informed decisions.

Team Collaboration: Work closely with team members to deliver consistent and high-quality service to all clients.

Improvement Initiatives: Participate in team meetings and training sessions to continuously improve client service skills.

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.