Welcome to a rewarding career opportunity with Allstate - The Coburn Agency, located in the scenic town of Williston, Vermont. As an Insurance Customer Service Representative, you will become an essential part of our dedicated team, helping us provide outstanding service to our valued clients. We pride ourselves on being a warm and welcoming agency, which values our employees and their contributions. This position offers you a chance to work in a positive environment where client satisfaction is paramount.In this role, you will be the friendly face and voice that assists our clients with their insurance needs, ensuring that they receive personalized attention and solutions that fit their unique circumstances. Your contribution will help maintain and enhance the agency's reputation as a trusted partner in the community. If you're passionate about helping people and eager to make a difference, Allstate - The Coburn Agency invites you to apply today!

Salary Range: $35,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Licensing assistance available

Weekly team meetings

Appreciation lunches

Home work life balance flexibility

In house bonus opportunities

Annual bonus opportunity

Retirement Plan

Education: High school diploma or equivalent is required. An Associate's or Bachelor's degree is preferred.

Experience: Previous experience in customer service, especially within the insurance industry, is highly desirable.

Licensing: A valid Property & Casualty Insurance license for Vermont is preferred, or willingness to obtain it.

Communication Skills: Excellent verbal and written communication skills to effectively engage with clients and colleagues.

Interpersonal Skills: Strong ability to build and maintain relationships with clients, demonstrating empathy and understanding.

Problem-Solving: Adept at identifying solutions and resolving issues quickly and efficiently.

Detail-Oriented: High attention to detail, with the ability to accurately process and manage client information.

Adaptability: Ability to thrive in a fast-paced, dynamic environment.

Technology: Proficiency with computer systems and customer relationship management (CRM) software.

Client Support: Provide exceptional customer service by assisting current and potential clients with their insurance inquiries and issues.

Policy Management: Process new insurance applications, renewals, and changes to existing policies.

Problem Solving: Address customer complaints and find resolutions that satisfy both the client and agency policy.

Documentation: Accurately document all customer interactions and transactions in the system.

Education: Educate clients on different insurance products, coverage options, and underwriting processes.

Feedback: Collect and report customer feedback to improve service offerings and address any gaps.

Our Allstate Agency is a family-owned business in Williston, VT. John Coburn, opened the agency 40 years ago and in 2006, I (Michael) moved back to Vermont from California to work along side him. In 2014 I purchased the agency from my father so he could enjoy a well-deserved retirement after all his years of hard work. I am proud to keep his legacy going of providing service-oriented business to help people in Vermont with their insurance and financial needs as a local trusted advisor.