At the Rigo Flores Agency, which is part of the Allstate family, we protect what matters most. With a team of dedicated professionals working remotely and in-office across Texas and the U.S., we pride ourselves on our learning, collaboration, and leadership development culture. Our agents enjoy a positive team environment, weekly coaching sessions, and exciting contests that reward growth and success. You've found your place with us if you're looking for a career that challenges, rewards, and supports your long-term goals.

We’re seeking a Bilingual Insurance Customer Service Representative to join our Cypress-based team. In this role, you’ll serve as the front line for client support, providing friendly, knowledgeable service and helping policyholders make confident decisions. You’ll also identify opportunities to enhance coverage and refer clients to our financial specialists for additional support.

• Base salary of $40,000 to $60,000, based on experience
• Full benefits (health, dental, vision, life, disability)
• Paid time off
• 401(k) with 3% employer match

If you're passionate about helping others, eager to grow, and ready to join a supportive and dynamic agency, apply today!

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

• Active Property and Casualty license required
• Bilingual in English and Spanish
• Previous insurance or customer service experience is highly preferred
• Motivated to serve, solve problems, and retain clients
• Detail-oriented and comfortable documenting client interactions accurately
• Team player with a desire to grow within the agency

• Deliver exceptional service to policyholders by phone and in person
• Review and recommend policy coverage options tailored to customer needs
• Assist with billing, policy changes, endorsements, and documentation updates in eAgent
• Proactively retain customers considering cancellation
• Identify cross-sell opportunities and refer leads to our financial services team

We are a fast growing Allstate Agency having achieved many awards including, Honor Ring, National Conference, Leaders Forum and Circle of Champions. We have been in business for over a decade and our team has over 60 years of collective experience. What that means in reality is that we are a team who works together and grows together. As the owner I believe in providing all the tools, training and resources to help each team member achieve their full potential. I am actively involved in the growth and development of each member of the team. We believe in working smarter, not harder, and achieving our individual goals which in turn helps the agency achieve our collective goals. If you have always wanted to join a team that supports you and drives you to be the best you can be, this is it!