Join Allstate - ODonnell & Associates Inc, a reputable insurance agency that has been serving the Daytona Beach community for over 40 years. As a Customer Experience Team member, you'll be an integral part of our dedicated team, providing outstanding service to our valued clients. Our agency is known for its strong relationships and commitment to excellence.

In this role, you will have the opportunity to deliver personalized support to policyholders, ensuring their satisfaction and peace of mind. Your main responsibilities will include handling incoming calls, addressing inquiries and concerns, processing policy changes, and providing expert guidance on insurance options. As a crucial point of contact, you will play a pivotal role in maintaining our reputation for exceptional customer service.

If you have excellent communication skills, a passion for helping others, and a positive attitude, we would love to hear from you. Join our team at Allstate - ODonnell & Associates Inc and embark on an exciting career in the insurance industry.

Salary Range: $42,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Evenings Off

Retirement Plan

Career Growth Opportunities

• P & C License: Must possess a Property & Casualty insurance license.
• Customer Service Experience: Previous experience in a customer service role is preferable.
• Communication Skills: Excellent verbal and written communication skills with a friendly demeanor.
• Attention to Detail: Strong attention to detail and ability to handle multiple tasks simultaneously.
• Positive Attitude: A positive and inviting attitude towards customers and colleagues.
• Team Player: Ability to work collaboratively with a diverse team and contribute to a positive work environment.

• Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
• Assist customers with billing questions, policy changes, and claims assistance.
• Ensure accuracy and attention to detail when handling customer information and processing transactions.
• Act as a trusted advisor by recommending appropriate coverage options based on customer needs.
• Build and maintain strong relationships with customers to foster satisfaction and loyalty.

Allstate - O'Donnell & Associates Inc is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today

At Allstate - O'Donnell & Associates Inc, we believe in empowering our team to make a real difference in the lives of our clients. With a dynamic culture centered on innovation and collaboration, we offer unparalleled opportunities for growth in the insurance industry. Our commitment to excellence not only positions us as a trusted leader, but also makes our workplace vibrant and engaging. Join us to be part of a team that champions integrity, supports one another, and drives change—together, we'll achieve greatness!