Join our team at Allstate - Michael Grzeskowiak, where we pride ourselves on delivering exceptional service to our clients in the Burnsville, Minnesota area. We are looking for a dedicated and enthusiastic Customer Service Representative to become a key player in our dynamic insurance sales team. At our office, we foster a positive and inviting atmosphere that encourages personal growth and professional development. Your role will involve interacting with clients to ensure their needs are met, providing top-notch customer service, and assisting in the sales process by offering relevant insurance products. If you are motivated by helping others and looking for an opportunity to be part of a supportive and engaging team environment, we invite you to apply and be part of our success story!

Salary Range: $35,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Career Growth Opportunities

Education: High school diploma or equivalent required; further education in insurance or a related field is a plus.

Experience: Previous experience in customer service or sales, particularly within the insurance industry, is preferred.

Communication Skills: Strong verbal and written communication skills are essential to effectively support and engage with customers.

Problem-Solving Skills: Ability to understand complex customer needs and provide tailored solutions.

Customer-Focused: Demonstrated ability to deliver exceptional customer service and exceed expectations.

Teamwork: Capability to collaborate and work efficiently within a team setting.

Organizational Skills: Strong attention to detail and the ability to manage multiple tasks effectively.

Technology Skills: Proficiency with basic computer applications and the ability to learn and use insurance-related software.

Client Assistance: Act as the primary point of contact for clients, addressing their queries and providing comprehensive support.

Policy Management: Assist clients with understanding their policies, processing changes, and guiding them through claims processes.

Problem Resolution: Proactively resolve client issues and complaints, ensuring a high level of client satisfaction.

Information Dissemination: Communicate company promotions, policy changes, and renewal information clearly to clients.

Record Keeping: Maintain detailed and accurate client records and document all interactions in the system.

Team Collaboration: Work closely with sales and underwriting teams to provide seamless service to clients.

Continuous Improvement: Stay updated with industry trends, company products, and services to offer informed client support.

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.