Are you looking for a place where you can make a real difference while speaking both English and Spanish? Allstate - Longstein Agencies in Oak Park, Illinois, is looking for a warm and helpful Bilingual Customer Service Representative to join our dedicated team. We believe in supporting our community and providing exceptional service with a personal touch. You'll be the first point of contact for many, offering guidance and solutions that truly help people protect what matters most. We value your ability to connect with our diverse clientele, making sure everyone feels heard and valued. If you're someone who thrives on helping others, enjoys problem-solving, and wants to be part of a welcoming agency, we encourage you to apply and grow with us.

Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Fluency in both English and Spanish (written and spoken) is essential.

Previous Allstate customer service experience is essential.

Excellent communication and interpersonal skills.

A genuine desire to help people and solve problems.

Comfortable using standard office software and communication tools.

High school diploma or equivalent.

Engage with customers in a friendly and professional manner, addressing their inquiries and concerns.

Provide information about Allstate products and services clearly and accurately.

Assist customers with policy changes, billing questions, and claims inquiries.

Document customer interactions and resolutions in our system.

Work collaboratively with team members to ensure a smooth customer experience.

Contribute to a positive and supportive office environment.

We offer a great professional work environment and culture. As an Elite agent in business for over fifteen years we now have two locations to serve the Chicagoland area and need your help. Rated A+ Better Business Bureau. Read our customer reviews on Google or on our agency website. Work here and plan to work with one of the best Allstate agencies in Chicagoland.