Explore a fulfilling career with Allstate - Kimberly Zepeda as a Bilingual Licensed Customer Service Representative. Situated in the vibrant community of Las Cruces, New Mexico, and offering hybrid remote flexibility, this position provides the best of both worlds: community engagement and remote convenience. Our supportive environment cherishes the value of clear and effective communication, and we're seeking a dynamic individual who thrives in a bilingual setting. In this role, you will be the cornerstone of superior client interaction, ensuring their needs are met with precision and care. Your bilingual skills will be instrumental in delivering personalized and effective customer support, nurturing long-lasting relationships. Join us and be part of a team that values positive impact and dedication. Your expertise and welcoming demeanor will enhance our customer service standards and contribute to our commitment to excellence. Embrace a career with Allstate - Kimberly Zepeda where every interaction is an opportunity for growth!

Salary Range: $25,000.00 - $35,000.00 per year

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Paid Time Off (PTO)

Licensing: Must possess an active insurance license in the state of New Mexico or be willing to obtain it shortly after hire.

Language Proficiency: High proficiency in both English and Spanish for effective communication with diverse client bases.

Experience: Prior experience in customer service roles, preferably in the insurance sector.

Communication Skills: Outstanding communication and interpersonal skills, both verbal and written.

Problem-Solving Skills: Strong analytical and problem-solving capabilities to address customer queries effectively.

Team Collaboration: Ability to work collaboratively within a diverse, bilingual team environment.

Technical Skills: Proficiency in Microsoft Office Suite and familiarity with customer relationship management (CRM) software.

Adaptability: Ability to thrive in a hybrid work setting, balancing remote work with in-office responsibilities.

Customer Interaction: Deliver exceptional customer service by engaging effectively with clients in both English and Spanish, ensuring their needs are met and understood.

Inquiry Resolution: Handle customer inquiries, complaints, and feedback with a proactive and positive attitude, ensuring swift and satisfactory resolutions.

Policy Support: Assist clients in understanding their policies, making updates, and informing them about available products that suit their individual needs.

Communication: Maintain clear and friendly communication across multiple channels to ensure customer satisfaction and loyalty.

Collaboration: Work closely with team members to ensure a seamless customer experience and share insights for process improvements.

Documentation: Accurately document interactions and transactions, recording details of inquiries and complaints as well as actions taken.