Join the Allstate - Kent D Banning Agency, where exceptional customer service meets outstanding insurance solutions. Nestled in the charming city of Owensboro, Kentucky, our agency is a steadfast force in providing unparalleled service and support to our clients. We are seeking a dynamic Insurance Customer Service Representative who thrives in a fast-paced, client-focused environment.

As a cornerstone of our customer service team, you will be responsible for managing client inquiries, resolving issues, and enhancing overall client satisfaction. Your role is pivotal in ensuring our clients feel valued and understood, fostering lasting relationships that are crucial to both retention and growth. We believe in a positive and inviting atmosphere, and we are dedicated to nurturing a supportive work environment that encourages both personal and professional development.

If you are passionate about delivering first-rate service and are eager to be part of a team that values your contributions, we invite you to join us at Allstate - Kent D Banning Agency. Apply today and make a difference in the world of insurance customer service!

Salary Range: $30,000.00 - $55,000.00 per year

Benefits

Annual Base Salary Based on Experience

Mon-Fri Schedule

Flexible Schedule

Paid Time Off (PTO)

Hands on Training

Evenings Off

Career Growth Opportunities

Experience: Previous experience in a customer service role, preferably within the insurance industry.

Communication Skills: Strong verbal and written communication abilities necessary for effective customer interaction.

Customer Focused: A dedication to delivering exceptional customer service and achieving high client satisfaction.

Problem-Solving Skills: Ability to identify and resolve customer issues efficiently and effectively.

Team Collaboration: Strong ability to collaborate with team members to ensure a seamless customer service experience.

Organizational Skills: Attention to detail and strong organizational skills to manage multiple client interactions.

Technical Skills: Proficiency in using customer service software and tools.

Adaptability: Willingness to learn and adapt to new processes and technologies as needed.

Client Assistance: Address and resolve customer inquiries and concerns regarding their insurance policies.

Policy Explanation: Provide clear explanations of policy details, coverages, and any updates to ensure customer understanding.

Documentation: Maintain accurate records of all customer interactions and document any necessary updates to policies.

Renewal Support: Assist customers with policy renewals, ensuring they understand any changes and their options.

Problem Solving: Proactively identify customer needs and suggest appropriate solutions or products to enhance their coverage.

Customer Engagement: Build and maintain strong, genuine relationships with clients to foster long-term trust and satisfaction.

We help people with their home insurance, auto insurance, renters insurance & more. Our service-oriented insurance agency is owned & operated by my family & customers tell us we make them feel like family.