At the Jamison Agency, we take pride in providing exceptional insurance service to our clients and community. Our agency has been proudly serving Georgetown, Texas, for 26 years, and we recently purchased a second location as part of our continued growth.

We’re looking for a licensed, customer-driven Insurance Customer Service Representative to join our in-office team. The ideal candidate is motivated, dependable, and has a strong desire to take care of clients while helping the agency continue to grow.

In this role, you’ll be a key point of contact for our clients, assisting with policy service, coverage questions, account updates, billing questions, retention, and overall customer support. We’re looking for someone who enjoys solving problems, building relationships, and delivering a high level of service every day.

This role offers a base annual salary of $50,000 ! Plus commission & Bonus opportunities to increase your earning potential to $75,000+

If you’re passionate about helping people, enjoy working in a fast-paced agency environment, and are hungry for an opportunity to grow with a well-established and expanding Allstate agency, we’d welcome the opportunity to speak with you.

Salary Range: $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Experience: At least 1 year of experience servicing Property & Casualty insurance customers is required.

Licensing: Must have an active Property & Casualty license

Communication Skills: Strong verbal communication skills with the ability to articulate details clearly and positively.

Problem-Solving: Ability to navigate and resolve customer inquiries effectively and efficiently.

Interpersonal Skills: A friendly, approachable demeanor with a passion for helping people.

Attention to Detail: Accuracy in handling customer information and insurance policies.

Availability: Ability to work full-time on-site in Cedar Park, Texas. 8:30 to 5:30 Monday Through Friday.

Professionalism: Demonstrated ability to maintain composure and professionalism in a fast-paced environment.

Client Assistance: Respond to client inquiries and provide accurate information regarding insurance policies and claims processing.

Policy Management: Handle policy renewals, amendments, and cancellations in collaboration with policyholders.

Problem Solving: Efficiently resolve client issues, ensuring high satisfaction and retention.

Information Updates: Keep client records up-to-date and accurately documented in the company's database.

Product Knowledge: Stay informed about various insurance products to better assist and advise clients.

Team Collaboration: Work closely with the sales and claims teams to deliver a seamless client experience.

The Jamison Agency is located in Georgetown, Texas, on Williams Drive near the intersection of Williams Drive and Rivery Boulevard. Our friendly staff is here to provide professional advice and partner with our clients to protect their cars, homes, businesses, lives, and financial futures. Our Agency began in 1999 here in Georgetown, and we have accumulated numerous awards and recognition from Allstate and our community for our involvement in protecting and bettering the lives of those we serve. We value our relationships and look forward to continued success! - Auto, Home, Life, Business. We are here to protect our clients now and into their future!