Are you looking to grow? So are we! Allstate - Brandon Reece in Wake Forest, North Carolina, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time EP - Insurance Customer Service Representative. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you, apply today!

Salary Range: $45,000.00 - $80,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Create relationships from a cold start.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.

• Develop insurance quotes, make sales presentations, and close sales.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Develop new Financial Services opportunities.
• Document each customer contact in eAgent.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.

I opened my Allstate agency in 2012 because I love having the opportunity to assist people in my community. I get to help people with what is most important in their lives, whether it is helping choose coverage for their car and home, or saving for college and retirement. Moreover, my understanding of the people in this community has been an important factor in providing the outstanding customer service local families have come to expect. Our goal in my agency is to treat everyone the way that we would want to be treated. We are a caring team who would love to meet with and understand your insurance needs.