Join Allstate - Barres Insurance Group, a reputable and well-established name in the insurance industry, as an Insurance Customer Service Representative based in Pinellas Park (St. Pete), Florida. We're looking for a proactive individual who thrives in a positive, inviting environment and is committed to delivering outstanding service to our valued clients. In this role, you will serve as a critical point of contact for our customers, ensuring their inquiries are addressed promptly and effectively. Our team prides itself on maintaining strong relationships with clients, offering personalized assistance and cultivating trust. With a focus on in-person interactions, you'll provide guidance on policy information, help resolve issues, and uphold the high standards of service Allstate - Barres Insurance Group is known for. If you're passionate about helping others and eager to be part of a supportive team dedicated to community values, we encourage you to apply today and help us continue our legacy of excellence.

Pay varies with level of experience.

Salary Range: $38,000.00 - $43,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Work/Life Balance

Insurance experience preferred.

P &C Insurance License needed (4-40, 20-44 or 2-20 Property and Casualty license).

• 4-40 License can be obtained during training for the right candidate.

Communication Skills: Excellent verbal and written communication abilities to effectively interact with clients.

Customer Focus: A passion for providing outstanding customer service and resolving client issues efficiently.

Problem-Solving: Strong analytical skills to address customer inquiries and issues accurately.

Experience: Previous experience in customer service or the insurance industry is preferred.

Detail-Oriented: A keen eye for detail to ensure accuracy in all customer interactions.

Organizational Skills: Ability to manage time and prioritize tasks in a busy office environment.

Adaptability: Willingness to learn and adapt to new technologies and systems as needed.

if you have questions, feel free to email mattbarres1@allstate.com.

Customer Interaction: Provide exceptional service by addressing and resolving customer queries and concerns.

Policy Maintenance: Assist clients in understanding their policy coverage, modifications, and updates.

Documentation: Maintain accurate records of customer interactions, decisions, and account changes.

Support Sales: Collaborate with the sales team to facilitate policy renewals and cross-selling opportunities.

Conflict Resolution: Handle complaints and complex situations with patience and professionalism to ensure customer satisfaction.

Product Knowledge: Stay informed about the insurance products and services offered to provide reliable information to clients.

We are a premier Allstate Agency specializing in Home, Life, and Auto insurance. Our dedicated staff work very hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.