The Commercial Lines Account Manager is responsible for delivering exceptional service to our business clients while supporting producers and underwriters with account management, policy servicing, and renewal preparation. This role involves hands-on insurance knowledge, strong communication skills, and the ability to manage multiple commercial accounts efficiently. It is a proactive and independent position.

This is an in-office position and can be based out of any of our Alliance Insurance locations: Winston Salem, Clemmons, Mount Airy, Walnut Cove, or Pilot Mountain. The Commercial Lines Account Manager will work closely with a team of licensed professionals and collaborate with a wide range of carriers in the independent agency system.

Work Environment:

• Monday through Friday, 8:30 AM to 5:00 PM
• In-office position with potential for occasional travel to other nearby office locations
• Team-oriented and client-focused environment

Salary Range: $52,000.00 - $62,000.00 per year

Benefits

Annual Base Salary Based on Experience

Group Health Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 90 days)

401(k) plan with 3% safe harbor match (eligibility begins the 1st of the month after 12 months)

Dental and Vision Insurance

Paid Time Off (PTO)

Company-paid holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday

Group Long-Term Disability Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 12 months)

Weekly pay

Workers' Compensation

Career growth opportunities

Work-life balance

Ongoing training seminars

Team meetings and hands-on training

Bereavement leave

Jury duty leave

Required Knowledge/Skills/Abilities:

• Knowledge of commercial lines products including property, liability, auto, and workers' compensation
• Strong organizational and time management skills
• Ability to build relationships with carriers and clients
• Proficiency with Microsoft Office Suite and insurance management systems
• Excellent verbal and written communication skills
• High attention to detail and accuracy
• Positive, team-oriented attitude

Education and Experience:

• Bachelor's Degree preferred
• Active North Carolina Property & Casualty license required
• 5+ years of commercial insurance experience
• Designations such as CISR, CIC, or CRM are a plus

Primary Duties/Responsibilities:

• Manage a book of commercial lines accounts, ensuring all service needs are met
• Process endorsements, certificates, audits, cancellations, and policy changes
• Support producers with new business quoting and proposal preparation
• Coordinate renewal processes, including applications, quotes, and client communications
• Serve as a liaison between clients and carriers
• Review policy documents for accuracy and completeness
• Identify cross-sell opportunities and refer leads to producers
• Maintain accurate and organized client files and documentation

Supervisory Responsibilities: No

Alliance Insurance Services is a growing independent insurance agency with offices in Winston Salem, Mount Airy, Walnut Cove, Clemmons, and Pilot Mountain. We value talented, honest, and dedicated team members who support our mission of serving clients throughout the region. As an independent agency, we partner with a variety of carriers and offer diverse insurance products to meet our clients’ needs.

At Alliance Insurance Services, we empower our team to deliver exceptional solutions in a dynamic industry. Our culture encourages innovation, collaboration, and a commitment to client success. We prioritize professional growth and value diverse perspectives. Join us in creating a supportive environment where your work makes a difference. Choose Alliance – where your passion drives your career!