The Director of Personal Lines is a key leadership position responsible for overseeing the Personal Lines department and leading its team to success. Approximately 80% of the role will focus on leadership, management, and strategy, while 20% will involve direct, hands-on work. The Director will work closely with insurance carriers, particularly those in the independent agency system, to ensure optimal outcomes for our clients and business.

This role is central to the long-term vision of building a scalable, high-performing team capable of serving the auto, home, and personal insurance needs of 10,000 clients. The Director will lead efforts to refine and update processes related to customer retention, cross-selling, quoting, front-line underwriting, and customer service.

Work Environment:

This is an in-office position, working collaboratively with other experienced insurance professionals. You'll be working in a team-focused environment alongside other licensed professionals dedicated to client success.

Standard work hours: 8:30 AM - 5:00 PM, Monday through Friday. Evening and weekend work may occasionally be required based on business needs.

Regular travel to other office locations will be required.

Salary Range: $65,000.00 - $85,000.00 per year

Benefits

Annual Base Salary Based on Experience

Group Health Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 90 days)

401(k) plan with 3% safe harbor match (eligibility begins the 1st of the month after 12 months)

Dental and Vision Insurance

Paid Time Off (PTO)

Company-paid holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day, and one floating holiday

Group Long-Term Disability Insurance: 100% company-paid for employee (eligibility begins the 1st of the month after 12 months)

Weekly pay

Workers Compensation

Career growth opportunities

Monday through Friday schedule

Work-life balance

Ongoing training seminars

Team meetings and hands-on training

Bereavement leave

Jury duty leave

Paid Time Off (PTO)

Qualifications: Required Knowledge/Skills/Abilities:

An ability to lead and inspire a team is essential

Deep knowledge of various insurance products and policies

Ability to identify the best insurance solutions for clients through effective problem-solving and a strong focus on results

Strong working relationships with carriers in the independent agency system

Proficiency with Microsoft Office Suite

Self-motivation and ability to meet tight deadlines with minimal supervision

Team-oriented attitude

Education and Experience:

Bachelor's Degree required

Active North Carolina Property & Casualty license required

10+ years of insurance experience

Designations such as CISR, CIC are a plus

Physical Requirements:

Prolonged periods of sitting and computer use

Frequent speaking, hearing, walking, and use of hands

Occasional lifting of up to 15 pounds

Vision requirements include close, distance, peripheral, color vision, and ability to adjust focus

Primary Duties/Responsibilities:

Provide leadership and mentorship to Personal Lines team members

Create and implement employee development plans

Lead performance management efforts including hiring, feedback, reviews, and disciplinary actions

Develop and implement strategies to meet departmental goals

Manage departmental growth and ensure high client retention rates

Lead initiatives to enhance customer service and operational processes

Build strong client and community relationships

Conduct weekly visits to other office locations

Serve as a resource to the COO/CEO and other teams

Secondary Duties/Responsibilities:

Renew and re-market accounts as needed

Prepare proposals and carrier applications

Assist clients with policy changes and explain exclusions

Process binders, policies, endorsements, and other documentation

Handle cancellations with an effort to retain accounts

Supervisory Responsibilities: Yes

Alliance Insurance Services is a growing independent insurance agency with offices in Winston Salem, Mount Airy, Walnut Cove, Clemmons, and Pilot Mountain. We value talented, honest, and dedicated team members who support our mission of serving clients throughout the region. As an independent agency, we partner with a variety of carriers and offer diverse insurance products to meet our clients’ needs.

At Alliance Insurance Services, we empower our team to deliver exceptional solutions in a dynamic industry. Our culture encourages innovation, collaboration, and a commitment to client success. We prioritize professional growth and value diverse perspectives. Join us in creating a supportive environment where your work makes a difference. Choose Alliance – where your passion drives your career!