Join a team that cares about our customers and you! Alexandra Rivera Insurance Agency in Rancho Cucamonga, California, is looking for an experienced and committed individual to join our team as a Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.

Apply now to join our team and begin a role with excellent career growth and earning potential.

No previous experience? No problem!

If you have proven experience in another industry, plus great customer service skills, and are ready to learn and grow, we can teach you everything you need to know about the industry. If you are looking to learn new skills and grow your career, this is the role for you. Entry-level applicants are welcome.

NOTE: YOUR APPLICATION WILL NOT BE CONSIDERED UNTIL THE IDEAL TRAITS ASSESSMENT HAS BEEN COMPLETED. THIS ASSESSMENT IS SENT TO YOUR EMAIL AFTER APPLYING.

Salary Range: $16.50 - $20.00 per hour

Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Dental Insurance

Life Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Paid Time Off (PTO)

• Bilingual, fluent in both English and Spanish.
• A Property & Casualty insurance license will be required. We can guide you in the process of obtaining it.
• Possess a genuine willingness to learn, be intuitive, resourceful, and be coachable.
• Proficiency in multi-tasking, follow-through, and follow-up.
• Excellent Communication/interpersonal skills.
• Exceeds current and prospective client expectations.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.

• Handle incoming calls from customers.
• Complete Evidence of Insurance requests.
• Greet customers in a friendly and helpful manner.
• Follow up with customers to ensure satisfaction and address any inquiries
• Provide outstanding support to our clients by assisting with policy changes, coverage questions, billing inquiries, and claims guidance.
• Develop strong client relationships through proactive communication and follow-up.
• Review accounts for coverage improvements and cross-sell additional policies when appropriate.
• Maintain accurate and up-to-date client records within the agency management system.
• Work closely with the sales team to ensure a seamless client experience.
• Stay current on underwriting guidelines, product knowledge, and industry regulations.
• Uphold the agency's commitment to exceptional customer service and professionalism.

Welcome to the Alexandra Rivera Insurance Agency, where we are a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today.

Alexandra Rivera Insurance Agency is known for providing great service to every one of our clients, and ensuring they have an exceptional experience with each encounter. Located in Rancho Cucamonga, our dedicated team is constantly growing and we are always looking for great talent. Apply to our team today!

At Alexandra Rivera Insurance Agency, we believe in empowering our team through a vibrant, energetic culture that thrives on professional growth and collaboration. As a leader in the insurance industry, we are dedicated to serving our clients with integrity and innovation. Join us to enjoy a dynamic work environment, competitive benefits, and opportunities for advancement. Here, your contributions matter, and your career can flourish. Choose us to be part of a mission-driven agency that values excellence and teamwork!