At Albright Family Insurance, we’re redefining what it means to serve. Founded in 2022 by a seasoned woman entrepreneur with over a decade in the insurance industry, our agency was built on a passion for helping families protect what matters most while creating meaningful careers in our local community. We operate with the professionalism of a Fortune 500 brand and the heart of a close-knit family.

Our culture is rooted in integrity, empathy, growth, and community impact. As a woman-led business, we champion diversity, foster equity, and invest in our people at every level. Here, you’re not just another employee—you’re a valued contributor whose ideas and voice truly matter.

We’re looking for a warm, detail-oriented Insurance Customer Service Representative to join our growing team in Houston. In this role, you’ll be the first point of contact for our clients, delivering exceptional service, processing requests, and supporting both sales and retention efforts.

• $16–$22/hour based on experience
• Career development & hands-on mentorship
• Supportive team environment
• Opportunities for growth into sales, retention, or leadership roles

If you love helping people, thrive in a fast-paced setting, and want to build a meaningful career—this is your opportunity. Apply now to join a company that’s as invested in your success as you are.

Salary Range: $16.00 - $22.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

• Must have an active Property & Casualty license
• Excellent communication skills—clear, professional, and empathetic
• A client-first mindset with a passion for delivering outstanding service
• Effective problem-solving and critical thinking skills
• Solid time management and the ability to multitask
• Tech-savvy—comfortable with office software and agency systems
• Adaptability and eagerness to learn in a growing company

• Provide friendly, professional support to clients via phone and email
• Process policy changes, updates, and service requests accurately
• Manage and maintain up-to-date client records
• Assist with retention efforts and support the sales team as needed
• Respond to questions and resolve issues with care and confidence
• Contribute to a positive, collaborative office environment