Are you looking to grow? So are we!



The Adrienne Bailey Agency is looking for a Customer Service Representative to join our already amazing team! If you are coachable, enthusiastic and growth minded AND you are looking for a career where your team feels like family, this is the place for you! We work hard, have fun, and celebrate success together—all while providing top-notch customer service and helping clients protect what matters most.

In this role, you'll be the first point of contact within the office and will handle various types of inquiries while helping to maintain/develop customer relationships. You will also support sales efforts by coordinating with the sales team and agency owner daily.

No insurance experience is needed as long as you possess an upbeat, positive attitude, have excellent written/verbal communication skills and have the ability to multi-task.

Office location and hours will be vary based on both individual and agency needs. We currently have offices in Union, MO and Crystal City, MO. Starting salary will be based on experience and will have various bonus opportunities regularly.

Salary Range: $18.00 - $20.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Holidays and Weekends Off

Licensing: Appropriate insurance licensing required prior to start date.

Experience: Previous experience in a customer service or sales role is preferred.

Communication Skills: Strong verbal and written communication skills.

Customer Service Orientation: Demonstrated ability to provide excellent customer service.

Problem-Solving: Ability to address and resolve customer issues efficiently.

Organizational Skills: Good organizational and time-management skills.

Teamwork: Capable of working collaboratively with a team.

Adaptability: Flexibility to manage multiple tasks and priorities.

Technical Skills: Comfortable using customer service software and CRM tools.

Customer Interaction: Respond to customer inquiries with professionalism, ensuring their needs are understood and met.

Policy Explanation: Clearly explain insurance policies to customers, ensuring they understand coverage options and the benefits of each policy.

Sales Lead: Identify potential sales opportunities during interactions with existing and potential clients, providing suggestions that align with their needs.

Problem Solving: Address and resolve customer concerns or complaints, aiming to enhance their satisfaction and trust in our services.

Data Management: Accurately document customer interactions, transactions, and feedback within our systems.

Relationship Development: Cultivate strong relationships with customers to encourage loyalty and long-term business.

Team Contribution: Collaborate with team members to enhance service delivery and support sales objectives.

Our agency was founded in 2018. We

OUR CORE VALUES

Family Oriented - Client Focused - Self-Driven - Positive Mindset - Fun