Able Best Agency, a leading provider of insurance solutions in Apopka, Florida, is seeking a dedicated Insurance Customer Service Representative to join our team. We value in-person interactions and the personal touch, believing that building relationships with our clients is the key to our success. At Able Best Agency, we prioritize exceptional customer service, professionalism, and a positive work environment.
Salary Range: $18.00 - $22.00 per year
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Retirement Plan
Evenings Off
Customer Service Experience: Previous insurance related work is preferred.
Communication Skills: Strong verbal and written communication skills are essential.
Detail-Oriented: Ability to pay close attention to details and ensure accuracy in tasks.
Team Player: Capable of working collaboratively with a team to achieve common goals.
Problem-Solving Skills: Proficient in resolving customer issues and finding solutions.
Professionalism: Exhibit a professional demeanor and maintain a positive attitude in all interactions.
*220 or 440 insurance license required.
*Prior Allstate experience preferred.
Client Interaction: Build rapport with clients, address inquiries, and provide comprehensive insurance guidance.
Cross Sale Opportunities - find ways to deepen the relationship with each client you interact with.
Policies & Coverage: Educate clients on insurance policies, coverage options, and personalized solutions.
Claims Assistance: Assist clients with filing claims, facilitating solutions, and ensuring timely resolutions.
Documentation: Maintain accurate client records, policy details, and communication logs.
Issue Resolution: Address and resolve client concerns effectively, striving for optimal satisfaction.