Are you ready to be part of something big? Abelardo Ramirez-Meda Allstate Agency, one of the largest in South Texas, is expanding its team, and we want YOU to be a part of our success story as a Bilingual Insurance Service and Retention Specialist!

We have 3 locations: Brownsville, McAllen, and Rio Grande Valley!

At our Allstate Agency in Brownsville, we believe in the power of caring. If you're passionate about making a positive impact on people's lives and possess strong communication skills in both English and Spanish, we welcome you to join our family-oriented team! As an on-site member of our team, you'll have the chance to work closely with our community, ensuring all our policyholders experience the highest level of support.

Join us in making a difference in the vibrant communities of South Texas. We take pride in being a cornerstone of support and protection for our neighbors

Salary Range: $40,000.00 - $125,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Disability Insurance

Mon-Fri Schedule

Paid Time Off (PTO)

Flexible Schedule

Dental Insurance

Health Insurance

Vision Insurance

Hands on Training

Career Growth Opportunities

Life Insurance

To thrive in this role, we require fluency in both English and Spanish, enabling you to connect with a broader customer base.

Previous experience in CUSTOMER SERVICE, SALES, or insurance industry preferred.

Strong problem-solving abilities and a customer-first mindset.

Proficiency in using computer systems and CRM software.

Excellent interpersonal skills and the ability to build strong client relationships

It's fundamental to show a positive personality, be coachable and self-driven.

Lastly, you will need to acquire a Property & Casualty License if you you don't have one yet. Also a Life & Health License is required later down the road to offer Life Insurance Products.

As a Customer Service and Retention Representative, you'll be at the forefront of our mission to provide exceptional insurance solutions to our valued customers.

Retention Strategies: Implement strategies to retain existing clients, maintaining loyalty and satisfaction.

Sales Support: Assist the sales team by providing support in renewals, endorsements, and by enhancing client experiences.

Client Assistance: Engage with clients to address their inquiries and concerns effectively, ensuring a high level of customer service.

Policy Review: Conduct reviews of existing client accounts, identifying potential gaps or needs and suggesting modifications for optimal coverage.

Bilingual Communication: Utilize bilingual skills to effectively communicate with diverse clients.

Documentation: Ensure accurate documentation of client interactions and transactions in accordance with company procedures and regulatory requirements.

We help people from the Rio Grande Valley and all over Texas with their insurance needs for auto, home, life and more. We work with one of the biggest and most prestigious insurance companies in the country. Our service-oriented insurance agency is owned & operated by my family & customers tell us we make them feel like family.