Customer Service and Sales Representative - Award-Winning Farmers Insurance Agency San Mateo County, CA

Are you a motivated insurance professional looking to grow your career with a respected and award-winning Farmers Insurance agency? Our top-performing agency in San Mateo County, California, is seeking a Customer Service and Sales Representative who is passionate about helping clients protect what matters most.

This is an immediate hire opportunity for a licensed insurance professional with experience in Property & Casualty and Life, Accident, and Health Insurance.

About the Role

As a Customer Service and Sales Representative, you will play a key role in managing client relationships, handling insurance policy servicing, and supporting the agency's growth. You'll help clients with their auto, home, life, commercial, and umbrella insurance needs, ensuring they receive top-notch service and trusted guidance.

Why Join Our Team

* Join an award-winning Farmers Insurance agency with a reputation for excellence

* Competitive base pay with bonus and commission potential

* Career growth opportunities and ongoing professional development

* Supportive and positive work environment with strong leadership

* Be part of a team that values integrity, collaboration, and community

About Farmers Insurance

Farmers Insurance is one of the largest and most respected insurance providers in the nation, offering a wide range of products and services to help individuals and businesses protect their assets and plan for the future.

Salary Range: $25.00 - $35.00 per year

Benefits

Hourly Base Salary + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Paid Time Off (PTO)

Flexible Schedule

* Active California Property & Casualty License required

* Life, Accident, and Health License preferred

* Minimum 12 years of experience in an insurance agency or related customer service role

* Strong customer service and relationship-building skills

* Excellent verbal and written communication (bilingual a plus)

* Ability to work effectively in a team environment and manage multiple priorities

* Provide exceptional customer service to existing policyholders

* Process insurance policy changes and manage account updates

* Handle daily phone calls, emails, and in-person client interactions

* Assist clients with payments, billing inquiries, and certificates of insurance

* Cross-sell and up-sell insurance products when appropriate

* Support marketing and retention efforts to meet agency goals

Farmers Insurance® has a longstanding commitment to diversity and inclusion, which serves as the foundation of our culture and helps guide the organization in its mission to make a difference in the communities where we live and work. In order to meet our goal of being the leader in innovating for customers whenever and wherever they need us, we recognize we must value and celebrate the unique potential of every individual person with whom we interact. We embrace new ideas, question the status quo, and put the customer at the heart of what we do. Through corporate and agency initiatives, Farmers® and its representatives continue to focus on nurturing a diverse and inclusive culture, strengthening priorities around diversity, and giving back and supporting the communities we are proud to serve through advocacy and volunteerism.

Our story began in 1928 with the simple goal of insuring the vehicles of rural farmers but as the world changed, so did we. Farmers now provides insurance for home, auto, business, recreational, life and financial services to more than 5 million households, generating approximately $19 billion in annual premium.