206 Global
Call Center Representative
Job Overview
Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Who WE Are: ¯
At 206 Global, image is very important to us, and we know that it is also very important to our clients. Knowing exactly how your brand is viewed in the marketplace, this will help us to make the changes if needed to effectively improve your brand’s reputation with its customers.
We prioritize our employees¯and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck! ¯¯
If this sounds like something you would like to join for a long-term career move, apply today!¯
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Pay: From $25.00 per hour
Schedule:
- Monday to Friday
Experience:
- Client Success: 1 year (Preferred)
- Call Center: 1 year (Preferred)
Work Location: One location
Salary Range: $25.00 per hour
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
Requirements
-
Ability to work with others in a close manner.
-
Good computer skills.
-
Good multi-tasking skills.
-
Able to react effectively and calmly in emergencies.
-
High school degree
Responsibilities
-
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
-
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
-
Collaborate with other call center professionals to improve customer service
-
Help to train new employees and inform them about the company's customer management policies
-
De-escalate situations involving dissatisfied customers, offering patient assistance and support
-
Call clients and customers to inform them about the company's new products, services and policies
-
Guide callers through troubleshooting, navigating the company site or using the products or services