Job Title: Office Manager

Location: St. Louis Park, MN

Department: Administration

Reports to: Agency Owner

Job Summary:

We are seeking a highly organized, proactive, and empathetic Office Manager to ensure smooth day-to-day office operations while creating a supportive, efficient, and welcoming environment for both staff and clients. In this role, you will manage administrative tasks, coordinate office activities, and provide empathetic, client-focused support. Your ability to stay organized, communicate effectively, and approach challenges with empathy will contribute to a positive work culture and an excellent client experience. Additionally, you will be required to obtain appropriate insurance licenses within 90 days to enhance your ability to support our clients effectively.

Key Responsibilities:

·        Office Operations Management: Oversee and manage daily office operations, ensuring that all activities, schedules, supplies, and equipment are well-coordinated and running smoothly.

·        Filing System Management: Develop and maintain an organized filing system for both digital and physical documents, ensuring easy access and compliance with data management standards.

·        Client and Staff Support: Be the first point of contact for office visitors, including clients, providing them with a welcoming and professional experience. Show empathy and understanding when addressing client concerns or questions, ensuring their needs are met promptly and effectively.

·        Support for Agents: Actively assist agents by providing necessary administrative support, such as preparing documents, managing schedules, and coordinating client communications, helping them focus on their sales efforts.

·        Employee Onboarding and Support: Facilitate the onboarding process for new hires, providing them with necessary resources and helping them acclimate to office procedures and culture.

·        Facilities Management: Ensure that the office environment is well-maintained, safe, and organized. Handle any issues related to maintenance, office space, and cleaning services.

·        Problem Solving and Conflict Resolution: Address client-facing challenges with empathy and a solutions-driven approach, ensuring that both staff and clients feel heard and valued.

·        Licensing: Obtain and maintain appropriate insurance licenses within 90 days enabling you to provide more comprehensive support to clients and enhance the agency’s capabilities.

Qualifications:

·        Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software.

·        Willingness to obtain an insurance license within 90 days.

Preferred Qualifications:

·        3+ years of experience in office management, administration, or a similar role

·        Bachelor’s degree in business administration, management, or related field

·        Experience in a client-facing role or working in a professional services environment

·        Familiarity with basic HR practices and compliance

Benefits:

·        Competitive salary and comprehensive benefits package.

·        Health, dental, and vision insurance.

·        401(k) plan with company match.

·        Paid time off and holidays.

·        Opportunities for career development and growth.

How to Apply:

If you are an organized, empathetic professional with a passion for supporting teams and ensuring smooth office operations while delivering excellent client experiences, we’d love to hear from you! Please submit your resume and cover letter to cwoodson1@farmersagent.com

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Job Title: Associate Producer

Location: St. Louis Park, MN

Department: Sales / Insurance

Reports to: Senior Producer

Job Summary:

We are looking for a passionate and solutions-driven Associate Insurance Producer to join our team. In this role, you will combine your love for sales with a genuine desire to help clients solve their insurance challenges. You will approach each interaction with empathy, understanding the unique needs of your clients, and offering tailored insurance solutions. Your success will come from building trust, fostering long-term relationships, and driving sales through excellent service and personalized support.

Key Responsibilities:

·        Client Consultation: Meet with clients to deeply understand their personal or business needs, focusing on providing tailored solutions that protect their assets and financial well-being.

·        Empathetic Problem Solving: Actively listen to clients' concerns, offering insurance solutions that address both their immediate and long-term needs with care and understanding.

·        Passion for Sales: Leverage your enthusiasm for sales to grow the agency’s client base, while always prioritizing the best interests of the client. Be proactive in seeking out new opportunities through networking, cold calling, and referrals.

·        Policy Education: Educate clients on various insurance policies, explaining coverage options in clear and simple terms so they feel empowered to make informed decisions.

·        Customized Insurance Solutions: Recommend the right insurance products, including auto, home, life, and business insurance, tailored to meet the specific needs and goals of each client.

·        Ongoing Client Support: Build long-term relationships by providing exceptional service, handling policy renewals, and guiding clients through the claims process with patience and empathy.

·        Collaboration and Learning: Partner with senior agents and internal teams to ensure the highest level of service for all clients, while continuously learning about new products and staying current with industry trends.

Qualifications:

·        State insurance license or willingness to obtain one within 90 days of hire.

·        Proficiency in using customer relationship management (CRM) software.

Preferred Qualifications:

·        Bachelor’s degree in business administration, communications, marketing or other relevant degree

·        Previous experience in sales, customer service, or insurance.

·        Familiarity with different types of insurance (auto, home, life, etc.).

·        Bilingual skills

Benefits:

·        Competitive base salary with commission potential.

·        Comprehensive training and ongoing professional development opportunities.

·        Health, dental, and vision insurance.

·        401(k) plan with company match.

·        Opportunities for advancement within the agency.

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Job Title: Senior Producer

Location: St. Louis Park

Department: Sales / Insurance

Reports to: Agency Owner

Job Summary:

We are seeking a compassionate and results-driven Senior Producer to lead our sales efforts and provide exceptional client solutions. In this role, you will bring your deep expertise in insurance and passion for sales to help clients navigate complex decisions, all while building trust through empathy and understanding. As a senior team member, you’ll manage a high-value portfolio, mentor junior agents, and contribute to the strategic growth of the agency. You thrive on solving client challenges and closing deals that deliver real value to customers.

Key Responsibilities:

·        Client Consultation: Conduct in-depth consultations with clients to fully understand their personal and business needs. Your approach will be client-centric, emphasizing empathy and offering tailored solutions that protect their assets and give them peace of mind.

·        Sales Leadership and Passion: Bring energy and excitement to every sales opportunity. You’ll proactively seek new clients, build lasting relationships, and close deals with confidence—driven by your love for helping clients and your passion for the sales process.

·        Empathetic Problem Solving: Listen attentively to clients’ concerns and craft thoughtful, customized insurance solutions that address both their immediate needs and future plans. Your goal is to protect what matters most to them.

·        Mentorship and Team Development: Lead by example and support junior agents by sharing your sales techniques, offering advice on handling complex cases, and fostering a collaborative and growth-oriented environment.

·        Business Development: Actively network, attend industry events, and build relationships that generate new business. You will be a key player in driving the agency’s growth, fueled by your passion for sales and relationship-building.

·        Policy Education and Negotiation: Simplify and explain complex insurance products to clients, ensuring they feel confident in their choices. Negotiate effectively with underwriters to deliver the best possible coverage at competitive rates.

·        Client Retention and Relationship Management: Build long-lasting relationships with clients by providing exceptional service. Regularly review and adjust their policies, addressing any changes in their circumstances with care and foresight.

·        Compliance and Risk Management: Ensure all sales and client transactions are compliant with state regulations and company policies, and help clients manage risks effectively by guiding them through claims processes.

Qualifications:

·        State insurance license required (Property & Casualty and Life & Health).

·        5+ years of experience in insurance sales, with a proven track record of meeting or exceeding sales goals.

·        Deep understanding of personal and commercial insurance products.

·        Proficiency with CRM software and sales tracking tools.

Preferred Qualifications:

1.    Experience working with life insurance or commercial clients.

2.    Bilingual skills

Benefits:

·        Competitive base salary with a generous commission structure.

·        Health, dental, and vision insurance.

·        401(k) plan with company match.

·        Professional development and continuing education opportunities.

·        Leadership role with potential for career growth.